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docandchildPadgate Medical Centre

At Padgate Medical Surgery the doctors and nurses and staff take pride in offering the highest standard of patient-centred healthcare.We try to focus on you as a whole person, and help you find ways to improve your health.

We help you manage any chronic illnesses you may have and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. We are a training practice and you may be asked to see qualified doctors who are nearing the end of their GP training. If you prefer to see one of the more senior doctors , just let us know.

Our nurses manage many of the conditions that previously used to be managed by doctors- asthma, diabetes and COPD to name a few.

The Citizens Advice Bureau provide free appointments one day a week and we also have a hypnotherapist available all day Wednesday( fee payable).

The practice has wheelchair access and toilet facilities for the disabled.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback.

Important changes to repeat prescription ordering

 

We are working with NHS Warrington Clinical Commissioning group as part of a pilot project of seven GP practices in the area to monitor and control medicines more closely, reduce wastage and use our limited resources as efficiently as possible.

 

Our NHS needs everyone to work together to make sure only medicines that are needed are requested. We have looked at areas around the country and have seen that when patients order their own prescriptions this is safer and reduces waste.

 

Over-ordering, stockpiling and unused medicines cost the NHS hundreds of millions of pounds every year. This is money that we believe can, and should, go to provide vital health services.

 

As part of this, the way repeat prescriptions are ordered is changing.

 

Following the lead of other CCG colleagues in our footprint area, a staged pilot programme will commence involving seven GP practices. These are Padgate, Culcheth Health Centre , Appleton, Chapelford, Holes Lane, Greenbank and Westbrook surgeries. The pilot will be introduced in phases, with Padgate being the first to go live from 1st March with the other practices following.

 

This will mean that pharmacies that dispense for the pilot sites will not be able to reorder repeat prescriptions for patients and patients will be required to order them directly from their GP practice from their go live date. Patients are advised to speak to their pharmacy about collection and delivery options.

 

Vulnerable patients, such as the elderly, or those with learning difficulties/disabilities or additional medical needs will be asked to contact us for further support.

 

Frequently asked questions

 

If you already order from us directly, this project will not affect you.

 

We are asking you to order your medicine directly from us at the practice from Wednesday 1st March 2017 rather than allowing your repeat prescriptions to be ordered on your behalf by your local pharmacy. If you already order in this way, you will not be affected by the change.

 

Please do not stop taking any medicine unless your GP has told you it is safe to do so. These changes do not mean that if you need a repeat prescription, for example for COPD, diabetes, anxiety and depression you will not receive it.

 

What do I need to do?

From Wednesday 1st March 2017 we will only accept repeat prescription requests from you, your carer, or a family member/friend and NOT from your local pharmacy.

 

Your prescription will need to be ordered using one of the following options:

 

  1. Ordering online - it is easier than you think and we at the practice will help you to set this up, meaning you can order 24/7. For further details on how to access online ordering please speak to your practice
  2. Drop off or post to us the tick slip – this is the right-hand side of your prescription, selecting only the items you need. If you don’t have your slip please put your request in writing listing the medications you require.
  3. You can also post your request or email it to your practice - email address WARCCG.padgatemc@nhs.net

Unfortunately we are unable to take prescription requests over the phone. To avoid disappointment please do not ring the practice to request your repeat prescription.

 

Remember to allow enough time when ordering your repeat prescription for those items that you need. You should order when you have seven to 10 days of medicines left so that your prescription is ready to collect at the practice or at your nominated Pharmacy. Please note it takes 48 hours to turn a prescription around in the GP surgery from ordering to it being ready to be collected.

 

Who to contact if you need more support?

If you feel you or someone you know may need support ordering your repeat prescription or you are a carer for someone who might need help, please contact your GP practice.

HAVE YOUR SAY TO IMPROVE YOUR CARE 

We would like your feedback on the care or treatment we give you any time you visit your GP or have contact with the practice. 

To do this click on the link on the right hand side of the page head "Friends & Family Test".

There are paper copies of the questionnaire in the surgery waiting room.  Please put in the box after completion.

You can have your say without giving your name and we will use the information to plan improvements to our service.

New appointment booking system

 As of Monday 6th February 2017 we are changing our appointments booking system following feedback from patients.  

Appointments will now be released at

8.00am for the morning surgeries

and

13.00pm for the afternoon surgeries.

Please note the pm appointments will not be released before 13.00pm for the afternoon and are not bookable before this time.

A number of Pre-bookable routine apps will be offered by each clinician up to two weeks in advance.

There will be a number of Book on the day appointments available on an AM & PM basis each day that will be offered to patients where by their need to see a GP is urgent (details of the urgency will be noted down by the receptionist and passed to the GP)

There will be a number of appointments that will be released each day in order for patients to access 48 hours in advance. This will allow patients who are working to be able to plan around this.

Call Recording 

As of 30th September 2016 Padgate Medical Centre and Woolston Surgery will have a call recording and monitoring service for training and monitoring purposes

 

 
 
(Site updated 08/05/2017)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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